At phsaya, we take your privacy seriously. This Privacy Policy explains exactly what personal information we collect when you use our platform, how we use it, who we may share it with, and what rights you have over your own data. We are committed to keeping your information safe and being transparent about our practices so every Filipino player can use phsaya with full confidence.
A clear breakdown of the personal data phsaya gathers, the purpose behind each type, and how long we keep it.
When you create a phsaya account, we collect your full name, date of birth, email address, mobile number, and the username and password you choose. This information is required to open and maintain your account, verify that you meet the minimum age requirement of 21 years, and ensure that only you can access your account. We also collect a copy of a valid government-issued ID during the identity verification process, which is a standard requirement for licensed online gaming platforms operating in the Philippines. Your identity data is stored securely and is never sold to third parties for marketing or advertising purposes. We retain this data for as long as your account remains active and for a period thereafter as required by applicable law and our regulatory obligations.
Every deposit and withdrawal you make on phsaya generates a transaction record that includes the amount, date and time, payment method used, and the outcome of the transaction. We collect this data to process your payments accurately, maintain a complete financial history for your account, and comply with anti-money laundering obligations that apply to online gaming operators in the Philippines. Payment method details such as your GCash number or bank account information are stored in encrypted form and are only used to process transactions you have authorised. We do not store full card numbers or other sensitive payment credentials beyond what is strictly necessary. Transaction records are retained for a minimum of five years in line with financial record-keeping requirements.
We record data about how you use the phsaya platform, including which games you play, how long each session lasts, your betting patterns, and your win and loss history. This data serves several important purposes: it allows us to personalise your experience, identify and promote responsible gaming where needed, detect unusual activity that may indicate fraud or account compromise, and improve the overall quality of our platform. Gaming activity data is also used to calculate your VIP loyalty points and determine your tier status within the phsaya rewards programme. We analyse this data in aggregate to understand platform-wide trends and improve our game selection and user interface. Individual gaming records are retained for the lifetime of your account and for a reasonable period after closure.
When you access phsaya through a browser or mobile device, we automatically collect certain technical information including your IP address, device type and model, operating system, browser type and version, and general location data derived from your IP address. This technical data helps us ensure the platform displays and functions correctly on your device, detect and prevent unauthorised access or suspicious login attempts, and maintain the security and stability of our systems. We do not use IP-based location data to restrict access beyond what is required by our licensing conditions. Device data is also used to optimise the mobile experience for Filipino players who primarily access phsaya on smartphones. This data is retained for a rolling period of 12 months unless a security investigation requires longer retention.
You are in control. Here is what you can request at any time and how we will respond.
You have the right to request a copy of all personal data we hold about you at any time. Once we receive and verify your request, we will provide a summary of your data within a reasonable timeframe. This includes your registration details, transaction history, and any communications we have on record. There is no charge for a standard access request. If your request is unusually broad or repetitive, we may ask you to narrow the scope before we proceed.
If any of the personal information we hold about you is inaccurate or out of date, you have the right to request a correction. Common examples include a change of mobile number, updated address details, or a correction to your name spelling. You can initiate a correction request by contacting our support team with the relevant details and supporting documentation where required. We will update your records promptly and confirm the change once it has been made. Keeping your data accurate also helps ensure your withdrawals are processed without delays.
You may request that we delete your personal data in certain circumstances, such as when you close your account and we are no longer required by law to retain your information. Please note that some data — particularly transaction records and identity verification documents — must be retained for a minimum period to comply with Philippine financial regulations and our licensing obligations. Where erasure is not possible for legal reasons, we will restrict the use of your data to the minimum necessary and inform you of the specific retention period that applies.
You have the right to object to certain types of data processing, particularly where we rely on legitimate interests as our legal basis. For example, you may object to receiving promotional communications from us at any time by updating your notification preferences in your account settings or by contacting our support team. We will honour your objection promptly. Note that objecting to processing that is strictly necessary for the operation of your account — such as identity verification or transaction processing — may affect your ability to use certain platform features.
Where technically feasible and legally applicable, you may request that we provide your personal data in a structured, commonly used, and machine-readable format so that you can transfer it to another service provider. This right applies to data you have provided to us directly and that we process on the basis of your consent or a contract with you. To submit a portability request, please contact our support team with your account details and a description of the data you require. We will respond within a reasonable timeframe and provide the data in a format that is practical for transfer.
To exercise any of the rights described above, please contact our support team using the email address listed in the footer of this page. Include your registered account email address and a clear description of your request so we can locate your records and respond efficiently. We may need to verify your identity before processing certain requests to protect your account from unauthorised access. We aim to respond to all data rights requests within 30 days. If your request is complex or we receive a high volume of requests, we will notify you of any extension to this timeframe.
We do not sell your personal information. Here is a transparent overview of the limited circumstances in which your data may be shared.
To process your deposits and withdrawals in Philippine pesos, we share the minimum necessary payment information with our authorised payment partners, including local e-wallet providers and bank transfer services operating in the Philippines. These partners are contractually bound to handle your data securely and to use it only for the purpose of processing your transactions. They are not permitted to use your payment data for their own marketing or to share it with unrelated third parties.
We may be required by law or by a competent regulatory authority to disclose certain personal data. This includes disclosures required under anti-money laundering legislation, court orders, or requests from law enforcement agencies with proper legal authority. In all such cases, we will disclose only the minimum information required and, where permitted by law, will notify you that such a disclosure has been made. We do not voluntarily share your data with government bodies beyond what is legally required.
We work with carefully selected technology partners who help us operate the phsaya platform — including cloud hosting providers, identity verification services, and customer support tools. These providers act as data processors on our behalf and are only permitted to process your data according to our instructions and for the specific purpose for which they were engaged. All third-party service providers are required to maintain appropriate security standards and are prohibited from using your data for any purpose beyond the services they provide to us.
If you have any questions about how phsaya handles your personal data, or if you would like to exercise any of your data rights, our support team is ready to help. You can also check our FAQ for quick answers to common privacy and account questions from Filipino players.